Included with Your Subscription

All active VR software subscriptions include Basic Support Services at no additional charge:

• Onboarding & Setup

  • Initial configuration of your Oculus device(s) and installation of REPS VR software

  • Walkthrough call to ensure proper setup and access

• Remote Support

  • Phone, email, or video call troubleshooting during regular business hours (Mon–Fri, 9am–5pm EST)

  • Assistance with login, account access, and software updates

• Software Updates

  • Access to new features, improvements, and bug fixes released by REPS VR

  • Guidance on applying updates to your devices

• Cloud Storage Access

  • 10 GB of included clip and markup storage per subscription

  • Additional storage available for purchase if needed

Enhanced Support (Available as an Add-On)

For organizations that require more hands-on help, Enhanced Support packages can be purchased. These may include:

• Priority Response (expedited response times)

• On-Site Training or Setup (travel fees may apply)

• Custom Content Integration (loading specific drills, training scenarios, or VR modules into your devices)

• Additional Storage (beyond the included 10 GB)

Please contact accounts@officialsunlimited.com for pricing and availability.

Responsibilities of the Licensee

• Ensure all officials and staff using the VR system are trained on safe operation of Oculus hardware.

• Maintain and safeguard Oculus devices provided by Officials Unlimited or purchased independently.

• Keep hardware updated with the latest software versions.

• Replace or insure against loss/damage of leased equipment.

How to Get Support

• Email: accounts@officialsunlimited.com

• Phone: 813-503-2197

• Hours: Monday–Friday, 9am–5pm EST

• Response Times:

  • Basic Support – typically within 1–2 business days

  • Enhanced Support – priority same-day or next-business-day response